أرشيف الوسم : customer service

Saudi consumers want AI that understands them, not just serves them, according to ServiceNow research

ServiceNow, the AI platform for business transformation, has released its Consumer Voice Report 2025, revealing a shift in what Saudi consumers expect from customer service. It’s no longer enough for AI to simply automate tasks or respond quickly. Today’s consumers want AI that works hand in hand with emotional intelligence …

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